If you have any questions or concerns, we’re happy to help.
Customer service is open Monday through Friday, 10 am to 6 pm Pacific Time.
We are closed on weekends and most major holidays.
Due to the Archive's current closure, shipping may be delayed up to two weeks.
Items take about 1 to 2 business days to ship. Please email or call us before you place your order if you're interested in expedited shipping or would like to pick up your purchase at the Archive in San Francisco.
Shipping rates are calculated during checkout based on the weight of your items and your shipping destination.
Important note for international buyers: Shipments outside the United States may be subject to additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the recipient upon delivery.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return it for a full refund or exchange it for a replacement within 15 days of your purchase or, if you ordered online, the date that you received your purchase in the mail.
All refunds are processed via the same payment method you used to make the purchase.Some exclusions apply:
- Shipping and handling fees are non-refundable.
- Fonts and other digital media are non-returnable.
- All sales of mark-down/SALE items are final and non-returnable.
How to return your purchase
Email firstname.lastname@example.org or call the shop at +1.415.802.7485 to let us know that you will be returning your purchase.
If your purchase was damaged in shipment or is defective, the Archive will gladly cover the cost or shipping for the return. Otherwise, the cost of shipping to return an item must be covered by the sender.
Package your purchase securely and in the original shipping container, if possible. Please also include a copy of your receipt with the return shipment to expedite your return.
2339 3rd St Floor 4R
San Francisco, CA 94107
We accept the following major credit cards online: American Express, Discover, MasterCard, and Visa.
You may also redeem Letterform Archive gift cards online or in the shop
Items purchased or delivered to addresses in California are subject to sales tax.
Downloading Font Files
After purchasing font files from the Archive Shop, you will receive an email with a link to download your files. If you don't receive the email within a few minutes after your order, check your spam folder.
If you have any issues downloading your fonts, please let us know.